PRIVACY POLICY

SUBWAY TRINIDAD AND TOBAGO

This Privacy Statement describes how we collect, use, disclose, transfer, and store your information. It will also tell you about your rights with regard to your personal data.

What Personal Information do we Collect?

Information collected from Customers

Typically, when a customer contacts us, either by telephone or through our website, we collect customers’ names, addresses, phone numbers, credit card numbers (if that is how they choose to pay), email address (if the customer orders through our 3rd party web-site), order history and any comments that a customer may provide to us.

Information Collected from Employees/Potential Employees

With respect to potential employees we collect only that information that is reasonably necessary to assess an individual’s application for and suitability for employment and to administer our employees. The information that is collected includes names, addresses, phone numbers, email address, work/education background and history and such information contained in a résumé or that is obtained from references.

Why do we collect Personal Information?

Customer Personal Information

We collect, use and maintain personal information (including delivery address, email, and past order history) for the following service purposes:

  1. to fulfill orders;

  2. to anticipate order preferences when you contact us again; and

  3. to provide faster, better service.

We may also use personal information we keep for marketing purposes such as to contact you (whether by email, telephone, direct mail, or another medium of communication) about:

  • promotions or contests;

  • new products or product promotions;

  • special offers;

  • asking for feedback on new products;

  • asking for feedback on your dining experience and our customer service; and

  • responding to your comments or concerns.

We do not disclose customer's personal information to others without your consent, except as required or permitted by law.

Applicants for Employment Personal Information

We use personal information of applicants for employment only for the purpose of assessing suitability for employment. If the applicant is successful we will also retain and use the information collected in the course of assessing the application for employment. We may retain applicant information for a period of twelve months from the date of application for the purpose of assessing an individual's suitability for other employment opportunities with our organization.

YOUR CHOICES AND CONTROL OVER YOUR INFORMATION

You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications from us. We make every effort to promptly process all unsubscribe requests. You may also be able to adjust certain communications preferences by adjusting your browser settings. Geolocation and device Information: You may control the Service's access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Service to access your address book, location, photo stream, and camera. You may also control precise location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address or through other means when you access the Service through a computer or device.

Cookie and Ads Policy

We collect personal information about users over time and we also have third parties that collect personal information this way. To do this, we use several common tracking tools. These may include browser cookies. Blocking some types of cookies may impact your experience on our website and 3rd party apps.

How do we safeguard Personal Information?

We retain the personal information that we collect for so long as such personal information is useful or may be required. Except where required or authorized at law, when personal information is no longer required for the purposes for which it has been collected, such personal information (if it continues to be in our possession) will be made anonymous or destroyed. Personal Information may be stored and processed outside of Trinidad and Tobago, including the United States. As such, personal information may be accessed by foreign governmental authorities and otherwise in accordance with the laws applicable in the jurisdiction in which it is stored.

How can I access and update my Personal Information?

We make efforts to ensure that the personal information we use and keep is accurate, complete and up-to-date. You may request to review and/or correct your personal information. Also you may contact us to tell us, if you do not wish us to:

  • Keep your personal information for future service purposes;

  • Use your personal information for marketing purposes; or

  • Share your personal information for marketing purposes.

Please feel free to contact us if have any questions about the collection, use, disclosure or storage of personal information by service providers located outside of Trinidad and Tobago, or wish to access written information about the policies and practices utilized in connection with service providers outside of Trinidad and Tobago. Contact us by calling 800 4SUB

HOW CAN I REQUEST DELETION OF MY PERSONAL DATA?

Deletion of Personal Data: Upon termination of the Services, for any reason, and if requested by Customer in writing, Prestige Holdings Limited, trading as SUBWAY Trinidad & Tobago shall as soon as reasonably practicable delete the Personal Data, PROVIDED that SUBWAY Trinidad & Tobago may: (a) retain one copy of the Personal Data as necessary to comply with any legal, regulatory, judicial, audit or internal compliance requirements; and/or (b) defer the deletion of the Personal Data to the extent and for the duration that any Personal Data or copies thereof cannot reasonably and practically be expunged from SUBWAY systems. A customer may request deletion by emailing phl.customerservice@pht-tt.com with their full name, email address and telephone number.

Changes to our Privacy Policy

This privacy policy is effective as of July 9th, 2024. It may be amended from time to time in which event, we will post the revised version here.