PRIVACY POLICY

SUBWAY® TRINIDAD AND TOBAGO

This Privacy Statement describes how Prestige Holdings Limited, trading as SUBWAY® Trinidad & Tobago (the authorised regional franchisee of Subway® IP LLC), collects, uses, discloses, transfers, and stores your information. It will also tell you about your rights with regard to your personal data.

For the purposes of applicable data protection laws, Prestige Holdings Limited acts as the primary Data Controller for the web assets and services provided via https://www.subway-tt.com/and its official subdomains.

What Personal Information do we Collect?

Information collected from Customers

Typically, when a customer contacts us, either by telephone or through our website, we collect customers' names, addresses, phone numbers, credit card numbers (if that is how they choose to pay), email addresses, order history, and any comments that a customer may provide to us.

When you place an online takeaway order, your personal, transaction, and payment details are securely processed in conjunction with our contracted third-party e-commerce engine provider, Hungrrr (HGR Technology Ltd), via our secure ordering subdomain https://orders.subway-tt.com/.

Information Collected from Employees/Potential Employees

With respect to potential employees, we collect only that information that is reasonably necessary to assess an individual's application for and suitability for employment and to administer our employees. The information that is collected includes names, addresses, phone numbers, email addresses, work/education background and history, and such information contained in a résumé or that is obtained from references.

Why do we collect Personal Information?

Customer Personal Information

We collect, use and maintain personal information (including delivery address, email, and past order history) for the following service purposes:

  • To fulfil, process, and track your online food and takeaway orders;

  • To anticipate order preferences when you contact us again; and

  • To provide faster, better customer service.

We may also use personal information we keep for marketing purposes such as to contact you (whether by email, telephone, direct mail, or another medium of communication) about:

  • Promotions or contests;

  • New products or product promotions;

  • Special offers;

  • Asking for feedback on new products;

  • Asking for feedback on your dining experience and our customer service; and

  • Responding to your comments or concerns.

We do not disclose customers' personal information to others without your consent, except as required or permitted by law.

Applicants for Employment Personal Information

We use personal information of applicants for employment only for the purpose of assessing suitability for employment. If the applicant is successful, we will also retain and use the information collected in the course of assessing the application for employment. We may retain applicant information for a period of twelve months from the date of application for the purpose of assessing an individual's suitability for other employment opportunities with our organisation.

YOUR CHOICES AND CONTROL OVER YOUR INFORMATION

You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. You may also be able to adjust certain communications preferences by adjusting your browser settings.

Geolocation and Device Information

You may control the Service's access to your device information through your "Settings" app on your device. For instance, you can withdraw permission for the Service to access your address book, location, photo stream, and camera. You may also control precise location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address or through other means when you access the Service through a computer or device.

Cookie and Ads Policy

We collect personal information about users over time and we also have authorised third parties that collect personal information this way. To do this, we use several common tracking tools. These may include browser cookies, tracking pixels, and web beacons optimised for digital advertising. Blocking some types of cookies may impact your experience on our website and associated third-party ordering apps.

How do we safeguard Personal Information?

We retain the personal information that we collect for so long as such personal information is useful or may be required to fulfil transactions, legal obligations, or consumer requests. Except where required or authorised by law, when personal information is no longer required for the purposes for which it has been collected, such personal information (if it continues to be in our possession) will be made anonymous or destroyed safely.

Personal Information may be stored and processed outside of Trinidad and Tobago, including in the United States and the United Kingdom, where our server infrastructures and technical sub-vendors reside. As such, personal information may be accessed by foreign governmental authorities and otherwise in accordance with the laws applicable in the jurisdiction in which it is stored.

How can I access and update my Personal Information?

We make systematic efforts to ensure that the personal information we use and keep is accurate, complete, and up-to-date. You may request to review and/or correct your personal information. Also, you may contact us to tell us if you do not wish us to:

  • Keep your personal information for future service purposes;

  • Use your personal information for marketing purposes; or

  • Share your personal information for marketing purposes.

Please feel free to contact us if have any questions about the collection, use, disclosure or storage of personal information by service providers located outside of Trinidad and Tobago, or wish to access written information about the policies and practices utilized in connection with service providers outside of Trinidad and Tobago. Contact us by calling 800 4SUB

HOW CAN I REQUEST DELETION OF MY PERSONAL DATA?

Deletion of Personal Data: Upon termination of the Services, for any reason, and if requested by a customer in writing, Prestige Holdings Limited, trading as SUBWAY® Trinidad & Tobago shall as soon as reasonably practicable delete the relevant Personal Data, PROVIDED that SUBWAY® Trinidad & Tobago may:phl.customerservice@phl-tt.com with their full name, email address and telephone number.

  • (a) retain one copy of the Personal Data as necessary to comply with any legal, regulatory, judicial, audit, or internal corporate compliance requirements; and/or

  • (b) defer the deletion of the Personal Data to the extent and for the duration that any Personal Data or copies thereof cannot reasonably and practically be expunged from SUBWAY® organisational systems.

A customer may formally request permanent data deletion by emailing phl.customerservice@phl-tt.com with their full name, registered account email address, and associated telephone number.

Corporate Identity and Data Controller Contact

For questions, clarifications, or regulatory inquiries regarding our data management infrastructure, please contact our corporate office directly:

Prestige Holdings Limited Attn: Marketing & Customer Compliance Team
47-49 Sackville Street
Port of Spain
Trinidad and Tobago
Corporate Registry Email: phl.customerservice@phl-tt.com
Contact Number: +1 (868) 623-2646

Changes to our Privacy Policy

This privacy policy is actively maintained and is amended from time to time to remain fully compliant with regional data protection acts and international advertising network protocols. In the event of a structural policy shift, we will post the updated version and amend the active date here.

This version is active and fully verified as of May 2026.